CASE STUDY
Bringing HR operations to a self-service staff portal
Insurance x BizOps
Workflow Automation
Team Workshops
Change Management
Clickable Prototypes
Client
Fortune 500 insurance giant
Location
Hong Kong
Project stage
Idea
Launch
HOW MIGHT WE...
Get employees across 17 regions to have direct access to HR policies, forms, and service requests
SO THAT...
Our HR teams can spend more time on strategic tasks and less time responding to standard queries?
The Deliverables
📦
Our challenge extended beyond designing a mere portal, as each region had its own people management styles and policies to accommodate for. We adapted the portal for these regional nuances, while still maintaining a cohesive company-wide platform. Then, we trained the executives and their teams to prepare for this self-service transition.
The Deliverables
Our challenge extended beyond designing a mere portal, as each region had its own people management styles and policies to accommodate for. We adapted the portal for these regional nuances, while still maintaining a cohesive company-wide platform. Then, we trained the executives and their teams to prepare for this self-service transition.
The outcome
The result? The client's HR team got to focus more on strategic tasks, as routine operations were either fully or partially automated.
